Q: What types of rooms are available in the hotel?
A: The hotel has 5 room categories: Standard, Standard Twin, Deluxe (Single, Double, Triple, Quad), Junior Suite and Executive Suite. All room categories can be booked through our website.
Q: Are your hotel rates per room or per person?
A: The rates charged are per room although the cost may differ slightly for single, double and triple occupancy. For double occupancy the room rate changes only for breakfast. Starting from the 3rd person we charge extra bed pricing.
Q: Does my room reservation require any guarantee?
A: All room reservations require a credit card guarantee. We take reservation on our website as well as through other online booking engines.
Q: How do I cancel my hotel reservation without a charge?
A: To cancel your booking without incurring any charge, please, check our booking cancellation policy in the Policies menu below. For other inquiries, please, contact our Reservations department by email@example.com.
Q. What is your cancellation/deposit policy?
A. We require a credit card at the time of booking. You must cancel your booking according to our cancellation policy no later than 7 business days prior to your arrival to avoid a one night’s room charge to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.
Q. Is my ID/passport required at check in?
A. We do require presentation of a valid government-issued identification at the time of check-in.
Q. What forms of payment are accepted?
A. We accept MasterCard, Visa, Amex plastic cards. When you check in to the hotel, we will hold the full room and tax total and charge the amount to your card at check-out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for the full payment of room charges, applicable taxes upon check-in. We also accept bank transfers.
Q: How many people can stay in one room?
A: Each guest room can accommodate a minimum of 1 person. Some rooms have the option of accommodating up to 5. Please, read the room descriptions and see room photos for more details. Also please, note that some rooms can have and extra bed added and most of the sofas can be converted into a bed.
Q: Do you offer discounts for a group booking?
A: Yes, we offer special rates for group bookings. For details, please, contact our Sales Department by firstname.lastname@example.org.
Q: Do you have a pet policy?
A: Yes, we have a pet policy and we allow our guests to travel with their pets. For details of the pet policy, please, refer to our Policies menu below.
Q. Do you have pet-free rooms for those with allergies?
A. Yes, we have designated pet-free rooms available upon request.
Q: Does the room rate include breakfast?
A: Yes, all room rates include breakfast.
Q: What are the standard check-in and check-out times of the hotel?
A: The standard check-in time is 14:00 and standard check-out is at 12:00. All hours are mentioned by Yerevan Time, GMT + 4 Time Zone.
Q: Is it possible to check-in earlier?
A: It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. To be sure of having the room ready upon arrival, you can reserve the room from the night before. For early check-ins we provide flexible pricing.
Q: Do you provide a service for late check-out?
A: It is sometimes possible to check-out later, however, this depends on availability and cannot be guaranteed. To be sure of having the room at your disposal for late check-out, you can reserve the room till the night after. For late check-outs we provide flexible pricing.
Q: Do you have twin, triple and quadruple room?
A: Yes, we do have twin and triple and quadruple rooms. Please, check our room descriptions for more details.
Q. Do you have connecting rooms?
A. We have some connecting rooms at the hotel. You may make a request for connecting rooms.
Q: Are king-sized beds available in the rooms?
A: Yes, we have king-sized beds in some of the rooms, only in Deluxe, Junior Suite and Executive Suite categories. You can request this during your booking or upon check-in.
Q: Do you have rooms with a bathtub?
A: At this stage we have only one room with a bathtub, which is our top room category: Executive Suite. All the rest of the rooms have a shower.
Q: What type of pillows do you have on each bed?
A: We are delighted to offer hypo-allergenic pillows.
Q: Do you have smoking rooms?
A: Being the 1st 100% Smoke free hotel in Yerevan, we offer some rooms with balconies for travelers who need to smoke during their stay with us. You can request this during your booking or upon check-in.
Q: Is there a safety deposit box available at the hotel?
A: Yes, there is a safety deposit box in every guest room. They are available free of charge.
Q: Is email service available at the hotel?
A: We have complimentary Wi-Fi at the hotel in all guest rooms and public areas. Guests can also send and receive emails through our Front Desk that provides Business Centre services to our guests free of charge.
Q: Is a babysitting service available?
A: Currently we don’t have a babysitting service available. Please, inform us about your request at least 3 days prior to your arrival and we will try to arrange this service for you.
Q: What facilities are available for children?
A: Special children’s menus with light dishes as well as high chairs are available at our restaurant as well as our café.
Q: Are baby cribs available for the rooms?
A: Yes, baby cribs are available upon request. Please, mention baby crib as a request during your reservation or upon arrival at the hotel.
Q: Where is breakfast served and at what times?
A: An Armenian type breakfast buffet is served at our Anoush Authentic Armenian Cuisine Restaurant on the ground floor from 7:30-10:30 on week days and till 11:00 on week-ends.
Q: How many restaurants and bars do you have and what are they?
A: We have a restaurant, a lobby bar and one outside café at our Hotel:
- Anoush Restaurant – Armenian authentic cuisine (open 7:30-24:00)
- Quanto Basta Café – Italian Traditional Cuisine (open 09:00-1:00)
- Republica Lobby Bar - drinks and snacks (open 7:00-24:00)
Q: Is vegetarian cuisine available in the restaurants?
A: A selection of vegetarian dishes is available at every outlet in our Hotel.
Q: Are there any specific design details at the hotel that relate to Armenian history or culture?
A: Yes, in all of our rooms we feature curious collages of Armenian ancient carpets kindly provided by our partner Megerian Carpets: megeriancarpet.am.
Q: Is there a swimming pool in the hotel?
A: No, we don’t have a swimming pool at our hotel.
Q: Is there a gym in the hotel?
A: No, we don’t have a gym at our hotel, but we have bicycles for rent that we give to our guests with very special rates. Be sure to ask for the rates at our Reception.
Q: How much parking space is available at the hotel?
A: Since our hotel is in the heart of Yerevan, the capital city of Armenia, the parking space is limited.
Q: Do you have hairdryers, irons, ironing boards and refrigerators in the rooms?
A: Yes, all our guest rooms have hairdryers and refrigerators. Irons and ironing boards are available upon request, free of charge at our Reception.
Q: Do the guestrooms have mini-bars?
A: Yes, all our guest rooms have fully stocked mini-bars available.
Q: How do I get to the hotel?
A: The Zvartnots International Airport is within 11.6 kilometers from our Hotel. By car, the hotel is just a 13-20 minute journey.
Q: What is the best means of transportation to and from the airport?
A: The best way to get to and from the airport is via taxi or car service (pick-up and drop-off). Car Service can be arranged by contacting our Reception at email@example.com.
Q: Do you have a tour desk where I can book excursions during my stay?
A: There is currently no tour desk available in-house, but we will be able to make recommendations/bookings according to your needs with our partner organizations. For any such inquiries, please, contact our Reception.
Q: Do you have special facilities and services available for the disabled guests?
A: No, we don’t have rooms specially equipped for disabled guests in the hotel.
Q: Can the hotel reconfirm my ongoing flight and make arrangement for domestic and international flights?
A: Yes, our Reception will be pleased to assist with your travel arrangements.
Q: Is a doctor available at the hotel?
A: We don’t have a doctor on call 24 hours, but we will be able to make arrangements for our guests to have consultations, if need be, our Reception staff will also be able to call for emergency assistance.
Q: How far is the nearest hospital to the hotel?
A: The nearest hospital is only 2.7 kilometers away from the hotel. It takes around 7-10 minutes by car.
Q: Where is the nearest bank or currency exchange?
A: The nearest bank is located within a 5 minute walking distance from the hotel.
Q: What is the currency in Armenia?
A: The currency in the Republic of Armenia is Armenian Dram. Check the current exchange rate on our Central Bank home page (www.cba.am).
Q: At what time do the banks open?
A: Banks are open from 09:30-17:30 Monday to Friday and from 10:00 – 14:00 on Saturdays.
Q: Can baggage be stored at the hotel whilst I travel to another location in Armenia?
A: Hotel guests can use our storage facilities at the hotel free of charge to leave their luggage for a short period of time.
Q: What voltage do you use in Armenia?
A: The electricity voltage in Armenia is at 220 volts. Adaptors are available at the hotel upon request free of charge.
Q: What is the VAT refund system in Armenia?
A: Tourists are not able to claim back the VAT when they exit the country. Some stores provide items free of taxes for tourist to purchase.
Q: Is it safe to drink tap water in Armenia?
A: The tap water in Armenia is drinkable, but we do not recommend travelers to drink it during their first week of stay, to avoid any acclimatization complications.
Q: What is the weather like at different times of the year?
A: Armenia’s climate is very different. The country is located in the subtropical zone, among ridges of the central part of the Lesser Caucasus Mountains. Despite this, the subtropical climate is observed only in the southern part of Armenia. In other regions of Armenia the climate is markedly continental. Summer is dry and sunny, lasting from June to mid-September. Winter is short and quite cold with plenty of snow. In autumn and spring frosts are frequently strong.
Q: Can I connect to the Internet from my room?
A: Yes, free Wi-Fi is available in all rooms and public areas of our Hotel.
Q: What newspapers does the hotel receive and where can I get them?
A: A variety of local and international newspapers is available at the Lobby Bar of our Hotel.
Q: Are secretarial and other business services such as translation available?
A: We can provide basic secretarial support services. For specialized needs it may be necessary to employ an outside company. Please contact the Reception to discuss your exact needs.
Q: Are offices or meeting rooms available for rent at the hotel?
A: No, we don’t offer meeting rooms or office space for rent.
Q: Are there any shopping centers near the hotel and if so, where are they?
A: Yerevan Mal and Dalma Garden Mall are located nearby and it takes approximately 10 minutes by car. However, located right in the heart of Yerevan, our guest can also take a walk toward Northern Avenue and Abovyan Street where they can find many boutiques suitable for shopping.
Q: Are you close to the theatres/entertainment venues?
A: Yes, it takes approximately 10 minutes on foot to reach the entertainment venues.
Q: What are the local tourist attractions?
A: Our hotel has a central location allowing our guests to walk towards all the main tourist attractions. For the full list of the attractions, please, visit our Location menu as well as the Tours section of our Services menu.
Q: What is the best way to see the city of Yerevan?
A: There are many excellent city tours, so the choice is yours. For details, please, contact our Reception.
Q: Do you have a concierge on staff?
A: No, we do not have a full time Concierge on staff, but our Reception staff will be more than happy to assist with guest needs and special requests.
Q: May guests make special requests for wine or other alcoholic beverages?
A: A wide range of Alcoholic beverages is available for purchase at our Dining locations. We also have an all-embracing wine card at our Anoush restaurant that will suit any taste.
Q: Is there a gift shop on property? When is it open? What does it sell?
A: Yes, we do have a small souvenir shop available on property, which is open 24 hours, 7 days a week.